Student Loans Collection Specialist, Tucson, Arizona

Edgewater Financial Services is seeking motivated, resourceful, high integrity professional collectors. Experience preferred, but will train the right individuals. Ideal candidates are team players with strong communication and problem-solving skills and a positive attitude.

Candidates must be able to commit to the shift schedule and pass a background check and drug and alcohol test.

Shift schedule would be two to three morning shifts per week, two to three evening shifts per week, and every other Saturday.

Hours of operation are: Monday through Thursday - 5 a.m. to 10 p.m., Friday 5 a.m. to 8 p.m., Saturday 5 a.m. to 1 p.m.

We offer competitive wages; comprehensive benefits and performance based monthly no-cap bonus.

Employee Benefits

• Lucrative performance-based monthly bonus plan

• Medical and dental benefits

• 401K

• Short- and long-term disability

• Life insurance

• 10 paid Holidays

• Paid time off

• Extensive two-week training program

Responsibilities

• Perform collection activities on defaulted student loan debt

• Strictly ensure compliance with all federal regulations, including Fair Debt Collection Practices Act (FDCPA), and maintain compliance with any governing state and federal laws throughout employment

• Learn and be continually familiar with the programs offered to borrowers of student loans

•  Employ effective skip-tracing techniques to locate borrowers’ current residence and employment information

• Be able to communicate in a clear and concise manner with defaulted student loan borrowers via telephone in order to obtain repayment in full, or to establish acceptable payment arrangements.

• Guide, problem-solve, and negotiate with confidence

• Assist borrowers in qualifying for rehabilitation of the loan.

• Negotiate balance-in-full payments, payment arrangements, or legal referrals.

• Know the priority order of possible debt resolutions.

• Resolve issues of a non-routine nature, as necessary.

• Maintain the highest level of accuracy and detail when documenting accounts and communicating with borrowers

• Review accounts and schedule contact dates for follow-up calls

• Follow-up with borrowers to ensure promises are kept

• Meet or exceed all daily, weekly and monthly quality and collection goals

Minimum Requirements

• Willing to submit to drug and alcohol tests and background screening

• Applicant must be in good standing with Federal Student Loans

• High school diploma or equivalent

• Ability to commit to shift hours

Qualifications

• Preferably one to five years of previous collection, sales or customer-service experience

• Must be results-oriented

• Ability to work independently while also being a team player

• Excellent verbal communication skills, effective telephone techniques and ability to be firm, direct, and concise, while maintaining a professional manner at all times

• Excellent organizational skills and attention to detail

• Working knowledge of modern office procedures, methods, and computer equipment

• Good mathematical, calculator, and typing skills

• Good documentation skills to record actions taken on accounts

• Ability to display high levels of initiative, motivation, flexibility and creativity to devise methods of attaining productivity standards

• Ability to effectively deal with disgruntled borrowers, attorneys, and third parties while remaining professional at all times.

• Strong work ethic (example: attendance, dependability, honesty, etc.)